Focus
— likeability and collaboration
Warmth
— trust and loyalty
Power
— credibility and decision-making
Warmth
•
Compassion
How to Have Difficult Conversations as a Manager
Latest
Everybody knows they ought to give the other person the benefit of the doubt. Almost nobody manages it, and the reason has nothing to do with not knowing.
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Start with what's new, or choose a theme above to explore a single challenge in depth.
Power
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Composure
Composure isn’t about suppressing emotion. It’s a set of small physical actions you can use in the few seconds when pressure hits.
Warmth
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Compassion
Everybody knows they ought to give the other person the benefit of the doubt. Almost nobody manages it, and the reason has nothing to do with not knowing.
Warmth
•
Self-Care
Every leader knows they should rest. The reason you do not is not weak discipline. It is that rest feels like the one thing you cannot afford, and that belief is exactly what is draining you.
Focus
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Personal Magnetism
Charisma is not a quality anyone was issued at birth. It is the mood that people bring into a situation, and it gets set in the first few seconds of a conversation, before a single item on the agenda is discussed.
Focus
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Social Awareness
Reading the room is not a talent some people are born with. It is what becomes possible the moment you stop rehearsing your own next point and tune in to what the room needs right now.
Focus
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Relationship Building
Interest is more than making people feel heard. It changes what you are able to see. The questions you ask determine what becomes visible. Stay interested, and people reveal what you could never see by assuming.