Focus
— likeability and collaboration
Warmth
— trust and loyalty
Power
— credibility and decision-making
Warmth
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Compassion
How to Have Difficult Conversations as a Manager
Latest
Everybody knows they ought to give the other person the benefit of the doubt. Almost nobody manages it, and the reason has nothing to do with not knowing.
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Start with what's new, or choose a theme above to explore a single challenge in depth.
Power
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Inner Dialogue
Imposter syndrome does not usually come from a lack of ability. It comes from believing the first thought that arrives under pressure. That thought can be caught and turned, in the moment, before it runs you.
Warmth
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Gratitude
Leadership loneliness often comes from a mind trained to spot what’s broken. Stay there long enough, and everything starts to feel broken.
Focus
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Relationship Building
Most leaders try to connect through an open-door policy. It rarely works, because it puts the effort to connect with the other person, and they are not yet comfortable enough to take it. The move that actually opens a relationship is smaller, and it happens in the first thirty seconds of a conversation.