Focus
— likeability and collaboration
Warmth
— trust and loyalty
Power
— credibility and decision-making
Warmth
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Compassion
How to Have Difficult Conversations as a Manager
Latest
Everybody knows they ought to give the other person the benefit of the doubt. Almost nobody manages it, and the reason has nothing to do with not knowing.
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Start with what's new, or choose a theme above to explore a single challenge in depth.
Focus
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Personal Magnetism
When someone shows you a weakness, what you say first tells them what you noticed about them.
Focus
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Social Awareness
Someone goes quiet, their questions change, their energy shifts. The most useful first step is to notice it, before you decide what it means.
Focus
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Social Awareness
You can be sitting three feet from someone and still be somewhere else. You are listening, but part of your mind is already preparing what to say next. Attunement begins when you notice that and return to the person in front of you.
Focus
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Relationship Building
Most of the people you feel easy around at work, you probably didn't set out to get close to. The connection usually started with something small - a shared interest, a place you both knew, an experience you each recognised.
Focus
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Relationship Building
Listening is not just hearing words. It is noticing what those words reveal about what matters to the person speaking.
Power
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Self-Advocacy
The advice is always the same, make yourself more visible, and it is not wrong. It also ignores the reason you have not done it, which is that talking about your own expertise feels like the wrong kind of behaviour.