Focus
— likeability and collaboration
Warmth
— trust and loyalty
Power
— credibility and decision-making
Warmth
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Compassion
How to Have Difficult Conversations as a Manager
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Everybody knows they ought to give the other person the benefit of the doubt. Almost nobody manages it, and the reason has nothing to do with not knowing.
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Start with what's new, or choose a theme above to explore a single challenge in depth.
Focus
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Relationship Building
The moment after someone asks a question tells the whole room whether asking was worth it.
Power
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Composure
Assertiveness isn't about taking up all the space. It's about making sure your view has some.
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Power
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Composure
You can't order a busy mind to be quiet. You can give it something better to do.
Focus
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Social Awareness
Most of what a meeting has to tell you is visible before anyone says it. The hard part is looking up in time.
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Power
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Inner Dialogue
Everyone talks to themselves before a big moment. The question is whether that voice is on your side.
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Focus
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Personal Magnetism
Praise that could have been said to anyone doesn't reach anyone. What people remember is being noticed.