Focus
— likeability and collaboration
Warmth
— trust and loyalty
Power
— credibility and decision-making
Warmth
•
Compassion
How to Have Difficult Conversations as a Manager
Latest
Everybody knows they ought to give the other person the benefit of the doubt. Almost nobody manages it, and the reason has nothing to do with not knowing.
All Articles
Start with what's new, or choose a theme above to explore a single challenge in depth.
Warmth
•
Compassion
Motivation rarely comes from speeches. It usually comes from one person saying, specifically, that you can.
Warmth
•
Gratitude
A team can win and still never hear thank you. It usually comes down to where a leader looks first.
Focus
•
Personal Magnetism
Most workplace conversations never really start. They get opened, and then the person asking takes them straight back.
Power
•
Composure
Dismissive comments rarely arrive as attacks. A two-second pause and one clear fact usually do more than a comeback.
Focus
•
Social Awareness
Most of what a meeting has to tell you is visible before anyone says it. The hard part is looking up in time.
Power
•
Composure
The verdict comes fast, from someone senior. What you say in the next few seconds decides whether it sticks.