Focus
— likeability and collaboration
Warmth
— trust and loyalty
Power
— credibility and decision-making
Warmth
•
Compassion
How to Have Difficult Conversations as a Manager
Latest
Everybody knows they ought to give the other person the benefit of the doubt. Almost nobody manages it, and the reason has nothing to do with not knowing.
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Start with what's new, or choose a theme above to explore a single challenge in depth.
Focus
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Social Awareness
Learn to recognize patterns in stakeholder behavior and use them to engage with greater insight and awareness.
Warmth
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Gratitude
Scheduled thanks have their place. The thank-you people remember is usually the one nobody saw coming.
Focus
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Personal Magnetism
Attention naturally flows toward whoever matters most in the room. Charm is noticing everyone else too.
Focus
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Relationship Building
Advice offered too early tells people you've stopped paying attention. Understanding has to come first.
Focus
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Social Awareness
Experience teaches you what to watch for. It can also teach you to miss everything that isn't on the list.
Focus
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Social Awareness
Busy leaders aren't careless. They're concentrating hard on the wrong thing, and missing what's walking through the middle.